Board Minutes April 2014: Difference between revisions
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→Organizational Values and Patron Experience at Shops (10 min)
Anna Vesala (talk | contribs) |
Anna Vesala (talk | contribs) |
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** What are next steps? | ** What are next steps? | ||
* Discussion notes: | * Discussion notes: | ||
** What has worked in the past? New volunteer orientation from past year specifically addresses welcoming patrons, | ** What has worked in the past? New volunteer orientation from past year specifically addresses welcoming patrons, experienced volunteers may have developed habit/routine that does not address this so volunteer meeting has been schedule to ensure all volunteers are on same page, may get a 'secret shopper' patron to get feedback, need ongoing way to gather feedback on patron experience (eg. annual survey), poster in shop with our organizational values | ||
experienced volunteers may have developed habit/routine that does not address this so volunteer meeting has been schedule to ensure all volunteers are on same page, may get a 'secret shopper' patron to get feedback, need ongoing way to gather feedback on patron experience (eg. annual survey), poster in shop with our organizational values | |||
** What has not worked? Taking tools out of patron's hands (volunteer training issue), patron standing in doorway looking lost not being welcomed by anyone (physical layout of shop? need front counter at door with staff), | ** What has not worked? Taking tools out of patron's hands (volunteer training issue), patron standing in doorway looking lost not being welcomed by anyone (physical layout of shop? need front counter at door with staff), | ||
** Steve spoke to some issues he has seen: not enough volunteers on shift so everyone is very busy, volunteers not taking their shift seriously so show up late or dont identify that they are on shift, etc. | ** Steve spoke to some issues he has seen: not enough volunteers on shift so everyone is very busy, volunteers not taking their shift seriously so show up late or dont identify that they are on shift, etc. | ||
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* <span style="background: lime;">Action Items:</span> '''Coreen''' will forward the reply to patron to board. '''Anna''' will draft a response with our current and proposed practices. | * <span style="background: lime;">Action Items:</span> '''Coreen''' will forward the reply to patron to board. '''Anna''' will draft a response with our current and proposed practices. | ||
=== Low Income Accessibility of Our Shops (10 min)=== | === Low Income Accessibility of Our Shops (10 min)=== | ||