BkeWorks Volunteer Meeting Minutes - January 31, 2013: Difference between revisions

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=1. Introductions=
===1. Introductions===


*Coreen thanks us for coming
*Coreen thanks us for coming
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*Additions to the agenda: tightness of space at BWS, volunteer identification (as opposed to clients)
*Additions to the agenda: tightness of space at BWS, volunteer identification (as opposed to clients)


=2. Volunteer Appreciation=
===2. Volunteer Appreciation===
*through courses, classes, offers: what would you guys like?
*through courses, classes, offers: what would you guys like?
**social stuff
**social stuff
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*we miss pizza showing up at bike-building night
*we miss pizza showing up at bike-building night


=3. Scheduling=
===3. Scheduling===
*Coreen likes to know when people will be there, whether she needs to recruit more. On some days, people show up sporadically, and Coreen never knows, particularly Saturdays. If the Google Calendar working?
*Coreen likes to know when people will be there, whether she needs to recruit more. On some days, people show up sporadically, and Coreen never knows, particularly Saturdays. If the Google Calendar working?
**Good idea, don’t know how to access it.
**Good idea, don’t know how to access it.
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**Claire: had background so not intimidated by rentals; sees it as important, has potential, but nobody wants to primarily volunteer for that. Maybe allot the summer student to that.
**Claire: had background so not intimidated by rentals; sees it as important, has potential, but nobody wants to primarily volunteer for that. Maybe allot the summer student to that.


=4. Security system/Cameras=
===4. Security system/Cameras===


*Questions: Are people aware of them? Reaction? How do you feel?
*Questions: Are people aware of them? Reaction? How do you feel?
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**any plans to have summer students? Yes...
**any plans to have summer students? Yes...


=5. Volunteer training/orientation=
===5. Volunteer training/orientation===


*We’ve covered a lot of this already. Coreen’s working on a 3h volunteer orientation, half on how to schedule yourself, do rentals, etc; the other half will be soft-skills, role plays re: difficult patrons, making an inclusive and welcoming space. What do you need training on?
*We’ve covered a lot of this already. Coreen’s working on a 3h volunteer orientation, half on how to schedule yourself, do rentals, etc; the other half will be soft-skills, role plays re: difficult patrons, making an inclusive and welcoming space. What do you need training on?
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**experience: Justin wasn’t there, Alex wasn’t there, she did have the expectation that she would be attached to someone.
**experience: Justin wasn’t there, Alex wasn’t there, she did have the expectation that she would be attached to someone.


6. Anything Else
===6. Anything Else===


-Chris has made up some written tests for mechanic certification → taking the mobile repair kit out to events, etc: “Yes, this person is qualified to do that.” We’re already lining up paid mechanic work for our volunteers. The test will be online. Coreen will let us know.  
*Chris has made up some written tests for mechanic certification → taking the mobile repair kit out to events, etc: “Yes, this person is qualified to do that.” We’re already lining up paid mechanic work for our volunteers. The test will be online. Coreen will let us know.  
-Duncan: I took Master Composter. You learn a lot, including science and presentation skills, 3 wks, expected to volunteer 35h and report them back to the city. They get volunteers out into community. Any interest in getting the city to … --probably more of a board/staff idea
*Duncan: I took Master Composter. You learn a lot, including science and presentation skills, 3 wks, expected to volunteer 35h and report them back to the city. They get volunteers out into community. Any interest in getting the city to … --probably more of a board/staff idea
*how to identify volunteers in the shop --nametags? --red apron (but the customers don’t know what that means)
**This has been an issue forever --lots of great ideas --they’re not happening, why?
**I get concerned when ppl I don’t recognize go upstairs and I don’t know them.
**Could they check in with someone?
**random idea: some workplaces have an “in the office” thing with bobbleheads to see who’s there. Their pictures would be up. It’s not lame, it’s goofy.
**ACTION ITEM: volunteer first names and pictures in a non-public location. --Micah volunteers to bottom-line it. This will be an ongoing thing.
**public chalkboard/whiteboard with names of who’s in today. Or bring down their names/photos and put them somewhere! Maybe a magnetic whiteboard.
*we have an issue with communication. We do need to implement something. There’s a board up that nobody uses.
**is email ok as primary? --I’m more likely to see an email --can get a little tired of all the comments about having a party, not, etc. From Coreen it’s Ok, but not so much the reply-all stuff.
**do we need a separate list for discussions as opposed to Coreen’s official announcements?
**maybe we can use ebc-core for that, and try to keep the volume down on ebc-bikeworks.
**Coreen: I would like to continue some of this discussion over e-mail (sorry!)
**Claire: don’t say sorry, I’m glad to see your emails!
**Neil: as a board member I find the organic conversations really useful. It’s the only way we can get a sense of the larger community.
**Claire: the dialogue I’d be interested in is about bikes, mechanics, projects! I’m not interested in the committee end, it doesn’t seem to be relevant to me.


-how to identify volunteers in the shop --nametags? --red apron (but the customers don’t know what that means)
===7. Check-out===
-This has been an issue forever --lots of great ideas --they’re not happening, why?
*I’m really glad this meeting happened, how was it for you.
-I get concerned when ppl I don’t recognize go upstairs and I don’t know them.
*Duncan: I’m grateful for all the work, time, and effort volunteers but in.
-Could they check in with someone?
*It’s been great, we should do another one.
-random idea: some workplaces have an “in the office” thing with bobbleheads to see who’s there. Their pictures would be up. It’s not lame, it’s goofy.
*It’s good to clear the air on topics that are usually side discussions-- should become somewhat regular. Could cover the actual implementation of things in the future.
-ACTION ITEM: volunteer first names and pictures in a non-public location. --Micah volunteers to bottom-line it. This will be an ongoing thing.
*Thanks to the board members who came out.
-public chalkboard/whiteboard with names of who’s in today. Or bring down their names/photos and put them somewhere! Maybe a magnetic whiteboard.
*Minutes will be on the wiki, because information wants to be free.
 
*BWN: topics were good. Being in two places is not good.
-we have an issue with communication. We do need to implement something. There’s a board up that nobody uses.
*Grateful for all of Coreen’s hard work.
-is email ok as primary? --I’m more likely to see an email --can get a little tired of all the comments about having a party, not, etc. From Coreen it’s Ok, but not so much the reply-all stuff.
*Future discussions should move from discussion to action. --That might happen if we start with clearer questions? --Yes, or just a commitment to that happening.
-do we need a separate list for discussions as opposed to Coreen’s official announcements?
*Future meeting could be facilitated to → action items, etc. We should think more about facilitation for a future volunteer meeting.
-maybe we can use ebc-core for that, and try to keep the volume down on ebc-bikeworks.
*Pick something out and make it a project for the next meeting.
 
*The transition over 3-4 years to being a larger org: the board is going away from what it used to be; there’s a gap between the ppl on the floor and the policy stuff the board is talking about. Bikeworks needs committees working on issues. I’d like to see committees, or working groups, on each of these things.
Coreen: I would like to continue some of this discussion over e-mail (sorry!)
*Coreen, you do have a lot of help available, don’t be afraid to ask via the email list.
Claire: don’t say sorry, I’m glad to see your emails!
Neil: as a board member I find the organic conversations really useful. It’s the only way we can get a sense of the larger community.
Claire: the dialogue I’d be interested in is about bikes, mechanics, projects! I’m not interested in the committee end, it doesn’t seem to be relevant to me.
 
7. Check-out
-I’m really glad this meeting happened, how was it for you.
-Duncan: I’m grateful for all the work, time, and effort volunteers but in.
-It’s been great, we should do another one.
-It’s good to clear the air on topics that are usually side discussions-- should become somewhat regular. Could cover the actual implementation of things in the future.
-Thanks to the board members who came out.
-Minutes will be on the wiki, because information wants to be free.
-BWN: topics were good. Being in two places is not good.
-Grateful for all of Coreen’s hard work.
-Future discussions should move from discussion to action. --That might happen if we start with clearer questions? --Yes, or just a commitment to that happening.
-Future meeting could be facilitated to → action items, etc. We should think more about facilitation for a future volunteer meeting.
-Pick something out and make it a project for the next meeting.
-The transition over 3-4 years to being a larger org: the board is going away from what it used to be; there’s a gap between the ppl on the floor and the policy stuff the board is talking about. Bikeworks needs committees working on issues. I’d like to see committees, or working groups, on each of these things.
-Coreen, you do have a lot of help available, don’t be afraid to ask via the email list.

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