Board Minutes October 2014: Difference between revisions
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* Minute-taker: Caylie | * Minute-taker: Caylie | ||
* Food by: Sarah | * Food by: Sarah | ||
* Board attendance: | * Board attendance: Bernadette (6:35), Sarah, Kristen, Steve, Leila, Carlos (6:45), Caylie, Chris Corrigan | ||
* Staff attendance: | * Staff attendance: Chris Chan | ||
* Regrets: | * Regrets: Anna, Coreen, Matt, Doug | ||
* Absent: | * Absent: | ||
* Guests: Kyra | * Guests: Kyra, Alex, Jonathan | ||
== Call to Order == | == Call to Order == | ||
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******insight communities originated in private sector where firms didn't want to do calling; wanted to foster an online community of their customers - EIC is unique in that it is trying to apply it to government, and Edmonton is a world leader in this; can go back to the same respondents for feedback on new materials/information - particularly useful for bike lanes (have gotten comments that there are too many questions about bike lanes and the city is trying to jam bike lanes down people's throats) | ******insight communities originated in private sector where firms didn't want to do calling; wanted to foster an online community of their customers - EIC is unique in that it is trying to apply it to government, and Edmonton is a world leader in this; can go back to the same respondents for feedback on new materials/information - particularly useful for bike lanes (have gotten comments that there are too many questions about bike lanes and the city is trying to jam bike lanes down people's throats) | ||
******can take cyclists out and then add them back in and compare the feedback | ******can take cyclists out and then add them back in and compare the feedback | ||
******opt-in system - you become part of the community, answer demographic questions, then you get sent all surveys and choose which ones you want to fill out (+ when and how [cell phone, iPad, etc.]), newsletters, focus groups, ask questions that are not just opinions but also ideas (not just a research tool; an engagement tool) | ******opt-in system - you become part of the community, answer demographic questions, then you get sent all surveys and choose which ones you want to fill out (+ when and how [cell phone, iPad, etc.]), newsletters, focus groups, ask questions that are not just opinions but also ideas (not just a research tool; an engagement tool) - can indicate interests online | ||
****and three asks | ****and three asks | ||
*****consider joining individually | *****consider joining individually | ||