Board Minutes April 2014: Difference between revisions
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'''''These minutes | '''''These minutes were approved at the [http://edmontonbikes.ca/w/Board_Minutes_May_2014 May 2014] board meeting.''''' | ||
== EBC Board Meeting Minutes for April 16, 2014 == | == EBC Board Meeting Minutes for April 16, 2014 == | ||
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** What are next steps? | ** What are next steps? | ||
* Discussion notes: | * Discussion notes: | ||
** What has worked in the past? New volunteer orientation from past year specifically addresses welcoming patrons, | ** What has worked in the past? New volunteer orientation from past year specifically addresses welcoming patrons, experienced volunteers may have developed habit/routine that does not address this so volunteer meeting has been schedule to ensure all volunteers are on same page, may get a 'secret shopper' patron to get feedback, need ongoing way to gather feedback on patron experience (eg. annual survey), poster in shop with our organizational values | ||
experienced volunteers may have developed habit/routine that does not address this so volunteer meeting has been schedule to ensure all volunteers are on same page, may get a 'secret shopper' patron to get feedback, need ongoing way to gather feedback on patron experience (eg. annual survey), poster in shop with our organizational values | |||
** What has not worked? Taking tools out of patron's hands (volunteer training issue), patron standing in doorway looking lost not being welcomed by anyone (physical layout of shop? need front counter at door with staff), | ** What has not worked? Taking tools out of patron's hands (volunteer training issue), patron standing in doorway looking lost not being welcomed by anyone (physical layout of shop? need front counter at door with staff), | ||
** Steve spoke to some issues he has seen: not enough volunteers on shift so everyone is very busy, volunteers not taking their shift seriously so show up late or dont identify that they are on shift, etc. | ** Steve spoke to some issues he has seen: not enough volunteers on shift so everyone is very busy, volunteers not taking their shift seriously so show up late or dont identify that they are on shift, etc. | ||
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* <span style="background: lime;">Action Items:</span> '''Coreen''' will forward the reply to patron to board. '''Anna''' will draft a response with our current and proposed practices. | * <span style="background: lime;">Action Items:</span> '''Coreen''' will forward the reply to patron to board. '''Anna''' will draft a response with our current and proposed practices. | ||
=== Low Income Accessibility of Our Shops (10 min)=== | === Low Income Accessibility of Our Shops (10 min)=== | ||
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** No meetings at BWS are possible during open hours. Could meet when shop is not open (Fri, Sat, Sun nights). | ** No meetings at BWS are possible during open hours. Could meet when shop is not open (Fri, Sat, Sun nights). | ||
* <span style="background: lime;">Action Items:</span> '''Anna''' will book meeting space for May at UofA. Future meeting locations TBD once BWS is open | * <span style="background: lime;">Action Items:</span> '''Anna''' will book meeting space for May at UofA. Future meeting locations TBD once BWS is open. | ||
* Bernadette will be missing May and June meetings. | * Bernadette will be missing May and June meetings. | ||