Board Minutes February 2011: Difference between revisions
→New action items
| Line 45: | Line 45: | ||
** UPDATE: Done. We need to make online doc. | ** UPDATE: Done. We need to make online doc. | ||
* <span style="background: lightgrey;">ACTION:</span> Alex make sheets: supplies at off-site events need to be tracked (mechanic stuff off-site, raffle prizes, rental program bikes, etc) | * <span style="background: lightgrey;">ACTION:</span> Alex make sheets: supplies at off-site events need to be tracked (mechanic stuff off-site, raffle prizes, rental program bikes, etc) | ||
** UPDATE: A Google docs spreadsheet has been created; hard copies will be printed and available to take to events and filled in. Instructions will be provided clearly explaining that the numbers must be entered into the spreadsheet upon completion of the event. | |||
* <span style="background: lightgrey;">ACTION:</span> ALEX H: maitre d’ volunteer position to keep track of time and supplies of patrons more closely. Clipboard (or small white board) with patron name, time in, time out, parts used, etc. | * <span style="background: lightgrey;">ACTION:</span> ALEX H: maitre d’ volunteer position to keep track of time and supplies of patrons more closely. Clipboard (or small white board) with patron name, time in, time out, parts used, etc. | ||
* <span style="background: lightgrey;">ACTION:</span> ALEX H to communicate to volunteers: volunteers must tell Alex about any suspicious patron activity (eg. saying they paid for supplies but not going to the cash register) so that Alex can take action with the specific patron | ** UPDATE: "Shop Host" position is being promoted at volunteer orientations as an important role we need filled. Relatedly, a Shift Supervisor position has been created and will ensure all necessary tasks are completed by volunteers on any given shift. The BikeWorks Committee decided the time/parts tracking clipboard would be useful but should be optional. I have started a simple form and will send it out when complete. | ||
* <span style="background: lightgrey;">ACTION:</span> ALEX H to communicate to volunteers: volunteers must tell Alex about any suspicious patron activity (eg. saying they paid for supplies but not going to the cash register) so that Alex can take action with the specific patron. | |||
** UPDATE: This is being clearly addressed in the volunteer orientations. A section on Difficult Patrons has also been added to the BikeWorks Guide to help our volunteers negotiate such tricky situations. | |||
* <span style="background: lightgrey;">ACTION:</span> ALEX H: include in BW Guide that volunteers can feel empowered to confront patrons (after meeting with all other volunteers on staff at the time to discuss it) | * <span style="background: lightgrey;">ACTION:</span> ALEX H: include in BW Guide that volunteers can feel empowered to confront patrons (after meeting with all other volunteers on staff at the time to discuss it) | ||
** UPDATE: This is now clearly addressed in the BikeWorks Guide under the Difficult Patrons section. | |||
* <span style="background: lightgrey;">ACTION:</span> ALEX H: BW Orientation to go over how to deal with suspected theft by patrons and other volunteers. | * <span style="background: lightgrey;">ACTION:</span> ALEX H: BW Orientation to go over how to deal with suspected theft by patrons and other volunteers. | ||
** UPDATE: Done/doing - please see above. | |||
* <span style="background: lightgrey;">ACTION:</span> NEIL: email asking to renew lease with existing conditions. If they reject, board will decide how to move forward. | * <span style="background: lightgrey;">ACTION:</span> NEIL: email asking to renew lease with existing conditions. If they reject, board will decide how to move forward. | ||
* <span style="background: lightgrey;">ACTION:</span> ANNA/ALEX: determine rates for services (off-site events, etc). | * <span style="background: lightgrey;">ACTION:</span> ANNA/ALEX: determine rates for services (off-site events, etc). | ||